Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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How do I ...

The following topics describe specific examples on how to use Service Manager.

Financial Management

•Example: Tracking Costs for an Incident

Portfolio and Project Management

•Getting Started with Portfolio and Project Management

Reports

•Creating Reports and Report Templates

•Viewing Reports

Request Form Setup

•Request Form Examples

Request Offerings

•Example: Using a Cascading Validation List

•Example: Using Multiple Currencies with a Single Service Catalog Offering

Social Board

•Creating a Record from the Social Board

User Configurations

•Submitting a Service Request on Behalf of a Customer